Frames: Manufacturer's Warranty
For all manufacturer approved warranty exchanges, a $15 copayment applies for shipping and handling. This is a warranty specifically offered by the original manufacturer of the product and not Sunshine Optometry; therefore all warranty eligibility is subject to approval by manufacturer alone. The manufacturer’s warranty extends to 1 year from the purchase date to cover all manufacturing defects for frames. Replacement of materials identical to those originally ordered will be supplied at no cost, should the manufacturer still have the original product. This warranty does not cover cosmetic scratches, stretching of the frames due to misuse, accidental damage, wear and tear through general use, theft, or misplacement. Frame warranties are void if patient has altered the product with any type of adhesive such as (but not limited to) glue and epoxy. If you believe that you have an issue that is covered under the manufacturer’s warranty, please ask an associate in-store.
Lens Coatings: Manufacturer’s Warranty
For all laboratory approved warranty exchanges, a $15 copayment applies for shipping and handling. If a lens enhancement (scratch resistant coating, anti-glare coating) was purchased with lenses, a one-time 12-month warranty is offered by the original lens laboratory of the lenses and not Sunshine Optometry; therefore all warranty eligibility is subject to approval by lens laboratory alone. This warranty extends to one year from the purchase date to cover normal wear and tear scratches on the surface of lens and can be redeemed only one time within 12 months of purchase date. **Lenses purchased through insurances are subject to specific insurance lab policies. Uncoated lenses will not be eligible for repair or replacement.
Glasses Returns & Exchanges
We promise to be your trusted partner for eye care by delivering the advice, service and convenience you deserve at competitive prices. We will do our best to take care of you, but from time to time we cannot accommodate a return because all glasses are custom made to your eyes. Before you decide to make the exchange or return, we would like to ask: Did you wear your glasses for the recommended adjustment period? Your brain and eyes need time to adjust to the new lenses. For some people, the effect is immediate, but for others, it can take days, sometimes weeks. We recommend giving your glasses a little more time if you have not already. We don’t want you to miss out!
Eyewear refunds are available for 30 days from the original date of purchase if the frames and lenses are not damaged and have no visible sign of defects. A restocking fee of 15% of the total cost of the eyewear will be deducted for any returns. After 30 days, no returns can be honored. For non-prescription sunglasses purchases, a $30 restocking fee may apply.
Customers have up to 90 days from the date of purchase to exchange lens type or prescription. During this period, customers are eligible for a one-time no cost lens remake with the same frame. After 90 days, no exchanges can be honored. In the case of non-adaptation, progressive lenses may be exchanged one-time for single vision, bifocal, or trifocal lenses within 90 days of original purchase. Any private or insurance copay associated with progressive lenses are non-refundable. **Lenses purchased through insurances are subject to specific insurance lab policies and restrictions.
Contact Lens Returns & Exchanges
Contact lenses can be returned or exchanged as long as they are sealed in their original packaging and within 60 days of original purchase.
Copays and fees for services such as eye exams and contact lens exams must be paid in full at time of service and cannot be refunded. Free adjustments are available in our office for the life of the frame. As a service to our patients, we will also adjust eyewear purchased elsewhere, as long as the eyewear is in reasonable adjustable condition. Adjustments performed on glasses not purchased from our office will be performed at patient’s own risk with no warranty for damage or breakage.
Patient Supplied Frames & Lenses
Sunshine Optometry is more than happy to reuse your personal eyewear. We pledge to take the utmost care in handling your frame. However, we cannot assume responsibility to any damage that may result during the handling of your own frame, which includes but not limited to adjusting, removing, or reinserting of lenses. All customers who wish to use their own frame agree that Sunshine Optometry is not liable for damage, loss by mail carrier, or responsible for providing replacement parts. For irreplaceable frame designs that are no longer manufactured, Sunshine Optometry strongly recommends purchasing new frames as warranties are included.
Layaway and Special Order Frames
In-store merchandise and special order frames can be placed on a 60-day layaway for a $15 deposit per item, which can be applied towards your purchase. After 60 days, the layaway deposit will be forfeited and available to purchase by other customers.
All annual supplies of contact lenses are eligible for free shipping and tracking to a US address via USPS. Please allow for up to 14 days for delivery, as some prescriptions are custom order. Glasses and contact lens purchases that are not an annual supply are eligible for expedited & insured shipping to most US addresses for a flat rate of $15.
Price Match Policy
Sunshine Optometry is not able to price match when purchases are used in combination with insurance benefits and/or discounts. All prescription eyewear is not subject to sales tax.