Returns & Exchanges
We promise to be your trusted partner for eye care by delivering the advice, service and convenience you deserve at competitive prices. All prescription glasses are custom fabricated to your eyes, in which the lenses are designed by a lab specifically for your prescription and frame of choice. Therefore, they cannot be reused and are not eligible for refunds.
If you are unhappy with your glasses for any reason, please bring them back to us so we may modify them to meet your expectations. We offer a one-time remake for lenses of equal or lesser value at no charge within 90 days in the original frame from the service date. In the case of non-adaptation, progressive lenses may be exchanged for single vision, bifocal, or trifocal lenses. Any original payments associated with progressive lenses are non-refundable. After 90 days, no exchanges can be honored. **Lenses purchased through vision insurance plans are subject to insurance lab policies and restrictions.
Often times new glasses may feel strange or different. If you are having any difficulty, we recommend working with a member of our team. Your eyes usually need time to adjust to the new lenses. For some people, the effect is immediate, but for others, it can take days or sometimes weeks. We recommend giving your glasses a little more time if you have not already. We don’t want you to miss out!
Non-prescription sunglasses in original condition can be returned or exchanged within 30 days of the original purchase date, and a 15% restocking fee will be deducted.
Contact lenses can be returned for store credit or exchanged as long as they are sealed in the original packaging with no signs of damage within 90 days of original purchase.
Frames: Manufacturer's Warranty
For all manufacturer approved warranty exchanges, a $15 copayment applies for shipping and handling. This is a warranty specifically offered by the original manufacturer of the product and not Sunshine Optometry; therefore all warranty eligibility is subject to approval by manufacturer alone. The manufacturer’s warranty extends to 1 year from the purchase date to cover all manufacturing defects for frames. Replacement of materials identical to those originally ordered will be supplied at no cost, should the manufacturer still have the original product. This warranty does not cover cosmetic scratches, stretching of the frames due to misuse, accidental damage, wear and tear through general use, theft, or misplacement. Frame warranties are void if patient has altered the product with any type of adhesive such as (but not limited to) glue and epoxy. If you believe that you have an issue that is covered under the manufacturer’s warranty, please ask an associate in-store.
Lens Coatings: Manufacturer’s Warranty
For all laboratory approved warranty exchanges, a $15 copayment applies for shipping and handling. If a lens enhancement (such as scratch resistant coating, anti-glare coating) was purchased with lenses, a one-time 12-month warranty is offered by the original lens laboratory of the lenses and not Sunshine Optometry; therefore all warranty eligibility is subject to approval by the lens laboratory alone. This warranty extends to one year from the purchase date to cover normal wear and tear scratches on the surface of lens and can be redeemed only one time within 12 months of purchase date. **Lenses purchased through insurances are subject to specific insurance lab policies. Uncoated lenses will not be eligible for repair or replacement.
Copays and fees for professional services must be paid in full at time of service and are not eligible for refunds. Free adjustments are available in our office for the life of the frame. As a service to our patients, we may also adjust eye wear purchased elsewhere, as long as the eye wear is in good condition. Adjustments on glasses not purchased from our office will be performed at patient’s own risk with no warranty for damage or breakage and a waiver must be signed.
Patient Supplied Frames & Lenses
Sunshine Optometry is more than happy to reuse your personal eyewear. We pledge to take the utmost care in handling your frame. However, we cannot assume responsibility to any damage that may result during the handling of your own frame, which includes but not limited to adjusting, removing, or reinserting of lenses. All customers who wish to use their own frame agree that Sunshine Optometry is not liable for damage, loss by mail carrier, or responsible for providing replacement parts. For irreplaceable frame designs that are no longer manufactured, Sunshine Optometry strongly recommends purchasing new frames as warranties are included.
Layaway and Special Order Frames
In-store merchandise and special order frames can be placed on a 90 day layaway for a 20% deposit per item, which can be applied towards your purchase. After 90 days, the layaway deposit will be forfeited and available to purchase by other customers.
All annual supplies of contact lenses are eligible for free shipping and tracking to a US address via USPS. Please allow for up to 14 days for delivery. Glasses and contact lens purchases that are not an annual supply are eligible for expedited & insured shipping to most US addresses for a flat rate of $15.
Price Match Policy
Sunshine Optometry is not able to price match when purchases are used in combination with insurance benefits and/or discounts. All prescription eyewear is not subject to sales tax.