Store Policies
Store Policies & Limited Manufacturer Warranty
Return Policy All sales are final. Due to the specialized and custom nature of eyewear, there are no returns or exchanges for all eyewear and eyecare products. All orders require full payment to be processed and cannot be canceled or modified once submitted. New glasses may often feel strange or different, and your eyes may need days or weeks to become adjusted. In the case of non-adaptation, progressive lenses may be exchanged for another lens type, but the price difference is non-refundable. Vision insurance orders are subject to insurance policy restrictions and price corrections during the billing process.
Professional Services, including copays, must be paid in full at the time of service and are not refundable. We offer adjustments for previously purchased glasses within the warranty period. We are not able to service glasses purchased elsewhere or out of warranty.
No Show & Late Cancellation: We are committed to providing exceptional care. Unfortunately, when a patient cancels without giving enough notice, it prevents another patient from being seen. We make every effort to mutually respect scheduling conflicts and require at least 24-hour notice if you need to cancel your appointment. A no-show or late cancellation fee of $40 will apply. We reserve the right to modify your appointment if you do not confirm. If you miss or cancel two appointments without 24-hour notice, you may be unable to schedule any further appointments. The patient is responsible for this fee and cannot be billed to insurance.
Limited Manufacturer Warranty provides coverage against manufacturing defects for frames and lenses for one year from the date of purchase. A $39 charge applies for shipping and processing. The limited warranty does not cover cosmetic scratches, wear and tear, stretching, breakage, accidental damage, loss, misplacement, theft, heat or chemical damage, or any unauthorized modifications. Please ask an associate for pricing and availability of replacement parts.
Patient-Supplied Eyewear: Our office is more than happy to reuse your eyewear with a signed waiver. All customers who wish to use their frame agree that the office is not liable for damage, loss by carriers, or responsible for providing replacement parts. For irreplaceable frame designs that are no longer manufactured, we strongly recommend purchasing new frames.
Special Order Merchandise requires a $50 non-refundable fee that can be used towards the purchase of the item. The fee will be forfeited if not purchased within 14 days of delivery.
Price Matching is not offered for products or services. We greatly appreciate that you choose us over big-box retailers as every purchase directly supports our team, their families, and our local community.
NOTICE OF PRIVACY PRACTICES AND PRIVACY POLICY
THIS NOTICE DESCRIBES HOW YOUR INFORMATION MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS IT. PLEASE REVIEW IT CAREFULLY.
1. Who We Are
This Notice applies to all healthcare providers, staff, websites, platforms, and entities that are owned, operated, managed, or affiliated with the Company (“we,” “us,” or “our”), including all current and future locations, related professional entities, and any digital services or tools we use to interact with patients and customers.
We are required by law to protect the privacy of your protected health information (“PHI”) and to provide you with this Notice.
2. Our Responsibilities
We are required to maintain the privacy and security of your PHI, provide you with this Notice, follow the terms currently in effect, and notify you in the event of a breach involving your unsecured PHI.
We reserve the right to update this Notice at any time, and any changes will apply to all information we maintain. The most current version will always be available in our offices and on our website.
3. Information We Collect
We may collect information about you in connection with your use of our services, whether in person, through our website, or through other platforms. This may include health and medical information (PHI), contact information such as name, phone number, email, and address, insurance and payment information, and information you provide through forms, portals, or communications. We may also collect limited technical information when you use our website, such as device, browser, or usage data.
We collect only the information reasonably necessary to provide services, operate our business, and improve your experience.
4. How We Use and Disclose Your Information
We use and disclose your information for treatment, payment, and healthcare operations. This includes activities such as scheduling appointments, performing examinations, prescribing glasses, contact lenses, or medications, coordinating care with other providers, verifying insurance eligibility, submitting claims, billing for services, and collecting outstanding balances.
Insurance coverage is not guaranteed, and you remain responsible for any unpaid amounts.
We also use information for administrative and operational purposes such as quality improvement, staff training, compliance, audits, legal matters, business planning, and general operations.
5. Communications
We may contact you by phone, text message, email, or mail for purposes including appointment reminders, order updates, care follow-ups, account-related communications, and information about services or products that may benefit you.
Messages may be left on voicemail or with individuals who answer your phone unless you request otherwise. You may opt out of marketing communications at any time, though we may still contact you regarding your care or transactions.
6. Uses and Disclosures Without Authorization
We may use or disclose your information without your written authorization when permitted or required by law. These situations include public health reporting, reporting suspected abuse or neglect, health oversight activities such as audits and licensing, legal proceedings, law enforcement requests, and efforts to prevent serious threats to health or safety. We may also disclose information as required for workers’ compensation or other legally mandated purposes.
7. Business Associates and Third-Party Services
We may share your information with third-party service providers who perform functions on our behalf, such as billing companies, payment processors, IT providers, communication platforms, and website or analytics services. These providers are required to safeguard your information and use it only as permitted by law.
We are not responsible for the privacy practices of third-party platforms that you may independently use or access.
8. Website, Cookies, and Digital Use
When you use our website or digital platforms, we may collect limited technical information to improve functionality, security, and user experience. This may include the use of cookies or similar technologies.
You may control cookies through your browser settings; however, some features may not function properly if they are disabled.
9. Electronic Communication and Security
We take reasonable steps to protect your information; however, no system is completely secure. Email, text messaging, and third-party platforms may carry inherent risks.
By choosing to communicate electronically with us or use our digital services, you acknowledge and accept these risks.
10. Other Uses
We will not use or disclose your information for purposes not described in this Notice without your written authorization, unless permitted by law. If you provide authorization, you may revoke it at any time in writing, except where we have already relied on it.
11. Your Rights
You have the right to access and obtain copies of your health records, request corrections if information is inaccurate or incomplete, request restrictions on certain uses or disclosures (although we are not required to agree), and request confidential communications. You may also request a record of certain disclosures and obtain a copy of this Notice at any time.
12. Mobile and Contact Information
We do not share your mobile phone number or SMS consent information with third parties for their marketing purposes. Your contact information is used to support your care, services, transactions, and communication with our office.
13. Changes to This Notice
We may update this Notice at any time. Any changes will apply to all information we maintain, and the current version will be available in our offices and on our website.
14. Complaints
If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.
15. Contact Information
If you have questions about this Notice or wish to exercise your rights, please contact our office or the designated Privacy Officer at your location.
TERMS AND CONDITIONS
1. Acceptance of Terms
Throughout this document, “Company,” “we,” “us,” or “our” refers to the applicable entity providing services, including all affiliated healthcare providers, locations, websites, platforms, and any future acquired or managed practices.
By accessing or using our services, whether in person, through our website, or through any related platform (including patient portals, ecommerce systems, or communication tools), you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.
We reserve the right to modify these Terms at any time. Updates are effective upon posting or use, and continued use constitutes acceptance.
2. Scope of Services
The Company provides services through physical locations and digital platforms, including but not limited to eye care services, medical evaluations, eyewear and contact lens sales, appointment scheduling, and patient communication tools. Availability, pricing, and functionality may change without notice.
3. Use of Services
You agree to use our services only for lawful purposes and in a manner that does not interfere with operations, staff, or other patients or users. You must be at least 18 years old to use services independently; minors may only use services under the supervision of a parent or legal guardian.
If you create an account or provide information, you are responsible for maintaining its accuracy and confidentiality and for all activity associated with it. We reserve the right to suspend or terminate access to services at our discretion.
You agree not to attempt unauthorized access to systems, interfere with security or functionality, upload malicious code, misuse data, or misrepresent your identity.
4. Products, Services, and Transactions
All products and services, whether purchased in-store or online, are subject to availability and verification. We reserve the right to refuse, cancel, or limit any transaction at our discretion, including due to pricing errors, product availability, suspected fraud, or misuse.
Prices are subject to change without notice. While we strive for accuracy, errors may occur, and we reserve the right to correct them.
Insurance estimates are not guarantees of coverage or payment. You are responsible for all charges not covered by insurance or third parties.
All purchases, including eyewear and contact lenses, are subject to the Company’s return, exchange, and remake policies, which may vary by product, prescription, or location.
5. Intellectual Property
All content, trademarks, branding, and materials provided by the Company are owned by or licensed to the Company and are protected by applicable laws. You are granted a limited, revocable, non-transferable license for personal, non-commercial use only. Unauthorized use is prohibited.
6. User Content
If you submit content (such as reviews, feedback, or communications), you are responsible for that content. By submitting it, you grant the Company a perpetual, royalty-free, worldwide license to use, reproduce, and display it. We reserve the right to remove content at our discretion.
7. Privacy and Communications
Your use of our services is subject to our Privacy Policy. By providing your contact information, you consent to receive communications from the Company, including phone calls, text messages, and emails related to your care, transactions, and services. These may include appointment reminders, order updates, and relevant service information.
You may opt out of marketing communications at any time, but we may still contact you regarding your care or transactions. Message and data rates may apply.
8. Health Information and Medical Disclaimer
Where applicable, protected health information is handled in accordance with healthcare privacy laws. However, electronic communications and website submissions may not be fully secure, and you should avoid submitting sensitive information through non-secure channels.
Information provided by the Company, whether online or in materials, is for informational purposes only and does not constitute medical advice. A doctor–patient relationship is only established through an in-person or formally documented clinical interaction.
9. Third-Party Services
We may use or provide access to third-party platforms, including payment processors, scheduling tools, ecommerce systems, and communication services. We are not responsible for their performance, security, or privacy practices. Your use of such services is at your own risk.
10. Disclaimer of Warranties
All services and materials are provided “as is” and “as available,” without warranties of any kind. We do not guarantee accuracy, availability, or uninterrupted service.
11. Limitation of Liability
To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, or business opportunities.
Any liability, if established, shall not exceed the amount paid for the services or products giving rise to the claim.
12. Indemnification
You agree to indemnify and hold harmless the Company and its owners, employees, contractors, and affiliates from any claims, damages, or expenses arising from your use of services, violation of these Terms, or misuse of products or services.
13. Termination
We reserve the right to suspend or terminate access to services at any time, without notice, for any reason, including violation of these Terms.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of California. Any disputes shall first be attempted to be resolved informally. If unresolved, disputes shall be resolved through binding arbitration in California, except where prohibited by law.
You agree to resolve disputes individually and waive any right to participate in a class action.
15. Severability
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.
16. Entire Agreement
These Terms constitute the entire agreement governing your use of the Company’s services and supersede any prior agreements or understandings.